Frequently Asked Questions (FAQ)

Welcome to the CHABINA FAQ. Here we answer the most common questions about our products, services, shipping, returns, and more. If your question isn’t listed here, please contact us at support@chabina.com or call +44 191 491 2000.

1. How do I place an order?

Placing an order at CHABINA is simple:

  1. Browse our products and select the items you wish to purchase.

  2. Choose size, color, or quantity if applicable.

  3. Click “Add to Cart” and proceed to checkout.

  4. Enter your shipping details and select your preferred payment method.

  5. Review your order and click “Place Order.”
    Once your order is confirmed, you will receive an email with your order details and estimated delivery.

2. What payment methods do you accept?

We accept multiple secure payment options, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay

  • Klarna / Buy Now, Pay Later services (where available)

  • Bank Transfers (on request for select orders)
    All transactions are encrypted using SSL technology to ensure your payment information is safe.

3. How long does it take to process and ship my order?

  • Order Processing: 1–2 business days

  • Standard Shipping (UK): 2–4 business days after dispatch

  • International Shipping: Delivery times vary depending on the destination and customs processing.
    You will receive a tracking number once your order has been shipped.

4. Do you offer free shipping?

Yes! All orders within the United Kingdom qualify for free standard shipping. International shipping costs may apply and will be calculated at checkout.

5. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can track your order directly through the carrier’s website. If you have not received a tracking email, please contact support@chabina.com.

6. What is your return and refund policy?

  • Returns are accepted within 30 calendar days from the date of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • Certain items like intimate apparel, digital goods, and final-sale items are non-returnable.

  • Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your returned items.

  • Free returns are available for UK customers. International returns may incur shipping fees unless the item is defective or incorrect.

For a complete guide, visit our Return & Refund Policy page.

7. Can I exchange an item?

Yes! We offer free exchanges for defective, damaged, or incorrect items. Exchanges for different sizes or colors are subject to availability. Contact support@chabina.com to initiate an exchange.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos and a description of the issue. We will provide a replacement or full refund at no additional cost.

9. Do you offer international shipping?

Yes, we ship internationally. Delivery times and costs vary by destination and customs regulations. Please note that customers are responsible for any customs duties or import taxes.

10. How can I contact CHABINA for support?

You can reach our customer service team via:

  • Email: support@chabina.com

  • Phone: +44 191 491 2000

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
    We aim to respond to all inquiries within 24 business hours.

11. Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation is not possible, but you can return the item within our 30-day return window.

12. How do I update my shipping or billing information?

If your order has not yet been shipped, contact us at support@chabina.com immediately. Once an order is in transit, shipping details cannot be changed, but returns are always possible after delivery.

13. Is my personal information safe?

Yes! CHABINA complies with GDPR, CCPA, and 2025 data protection standards. We never sell your information, and all data is encrypted and securely stored. For more details, see our Privacy Policy.

14. Do you offer gift cards or special promotions?

Currently, CHABINA provides seasonal promotions, discounts, and occasional gift cards. Sign up for our newsletter or check our website for the latest offers.

15. What if a product is out of stock?

If an item is out of stock, it will be marked as such on the product page. You may sign up for notifications when it becomes available, place a pre-order, or choose an alternative product.

16. How do I leave a review or provide feedback?

Customer feedback is important to us! After receiving your order, you may leave a review directly on the product page. You can also email suggestions or concerns to support@chabina.com.